Privacy policy

Welcome to Fengshengnongye's website. We respect your privacy and are committed to protecting your personal information. Please read the following privacy policy carefully before using our services to understand how we collect, use, store, and protect your data.

1. Information we collect

When you use our website and services, we may collect the following types of information:

1.1 Information you provide

  • Personally identifiable information: such as your name, email address, phone number, mailing address, etc.
  • Account information: such as the username and password you provide when registering an account;
  • Transaction information: such as order details, payment information, purchase history, etc.
  • Communication history: such as the content of your communications with our customer service.

1.2 Automatically collected information

  • Device information: such as device type, operating system, browser type, etc.
  • Usage data: such as access time, pages viewed, click behavior, IP address, etc.
  • Location data: such as the location information you provide when using our services.

1.3 Information from third-party sources

  • Information is provided by partners, such as payment platforms and logistics providers, with your authorization.

2. Purpose of information use

We collect your personal information for the following purposes:

  • Providing and managing services: such as processing orders, payments, logistics, and after-sales service;
  • Improving user experience: such as analyzing usage data and optimizing website functionality and content;
  • Customer support: such as responding to your inquiries, handling complaints, and providing technical support;
  • Marketing and promotion: such as sending you product recommendations and promotional information (only with your consent);
  • Legal compliance: to comply with laws and regulations and protect our legitimate rights and interests.

3. Storage and protection of information

  • Storage location: We store your personal information on secure servers and implement reasonable technical and administrative measures to prevent data loss, misuse, unauthorized access, or disclosure.
  • Storage period: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. After this period, the data will be deleted or anonymized unless otherwise required by law.
  • Security measures: We use encryption, access control, firewalls, and other measures to ensure the security of your information. However, please note that the Internet is not entirely secure, and we cannot guarantee the absolute security of data transmission.

4. Sharing and disclosure of information

We promise not to sell your personal information to any third party. We only share your information in the following circumstances:

  • Service providers, such as payment platforms and logistics companies, fulfill contracts or provide services;
  • Legal requirements: such as at the request of government or judicial authorities, or to protect our legitimate rights and interests;
  • Business transfers: In the event of a merger, acquisition, or asset transfer, your information may be transferred as part of the assets.

5. Your rights and choices

Under applicable laws and regulations, you have the following rights:

  • Right of access: You have the right to access the personal information we hold about you;
  • Right of correction: You have the right to request correction of your personal information;
  • Right of erasure: Under certain circumstances, you have the right to request the deletion of your personal information;
  • Right to withdraw consent: You may withdraw previously granted consent at any time, without affecting the lawfulness of processing before withdrawal;
  • Right to data portability: You have the right to access your personal information and transfer it to another service provider, where technically feasible.

If you wish to exercise the rights described above, please get in touch with us through the following means:

  • Email: fengshengnongye@hotmail.com
  • Phone: +1 509-840-3411

6. Privacy protection for minors

Our services are not directed to minors under the age of 18. We do not intentionally collect personal information from minors. If you discover that we have inadvertently collected personal information from a minor, please contact us immediately, and we will take steps to delete the relevant data.

7. Privacy policy updates

We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on this page and will be marked with the date it was updated. Please review it regularly to stay informed of our privacy practices. Your continued use of our services after the Privacy Policy has been revised constitutes your agreement to the updated terms.

8. Contact us

If you have any questions or suggestions regarding this Privacy Policy, please get in touch with us through the following means:

  • Email: fengshengnongye@hotmail.com
  • Phone: +1 509-840-3411