Return policy

At Fengshengnongye, we understand that shopping is more than just a transaction; it's an investment of trust. We sincerely hope every customer returns satisfied. If the product you received doesn't meet your expectations, rest assured, we offer a clear, thoughtful, and guaranteed return service.

1. Return requirements

To ensure a smooth return process and ensure the resaleability of the product, please confirm the following when requesting a return:

  • The product must be in new, unused, and unwashed condition;
  • The original packaging must be intact, including tags, labels, bags, boxes, and accompanying accessories or gifts;
  • The product must be free of wear, tear, stains, or odors (such as perfume or cigarette smoke) that would affect its resaleability;
  • Provide valid proof of purchase (order number, receipt, or payment screenshot).

Warm tips:

  • When trying on or inspecting the product, please ensure the product is clean and free of stains or hair.
  • Return requests will not be accepted for products damaged by personal handling.

2. Return period

  • You may submit a return request within 30 days of receiving the product.
  • Requests received after 30 days will not be processed. Please inspect the product promptly upon receipt.

3. Return process

1. Contact customer service

Tel: +1 509-840-3411

Email: fengshengnongye@hotmail.com
Please provide your order number, reason for return, and clear photos of the product (front and back) for initial review.

2. Review and instructions

We will complete the review within 1–2 business days and provide you with the return address and detailed instructions by phone or email.

3. Return shipping

  • Use a carrier with tracking (USPS, UPS, FedEx, DHL, etc. are recommended).
  • Retain the tracking number and provide it to us for tracking purposes.
  • Ensure secure packaging to prevent damage during shipping.

4. Inspection and refund

  • We will inspect the returned package within 2–5 business days.
  • For eligible returns, a refund will be issued within 3–7 business days using the original payment method (PayPal or bank card).
  • Bank processing time may vary depending on the issuing bank; please refer to the actual payment received.

4. Return shipping and liability

  • For returns due to product quality issues or incorrect shipment, Fengshengnongye will cover the return shipping costs.
  • For returns due to personal reasons (such as incorrect size or personal preference), the customer will be responsible for the shipping costs.
  • If the return is lost or damaged during the return process due to carrier errors, please contact the carrier for a claim, and we will assist in providing relevant supporting documentation.

5. Circumstances not eligible for returns

The following products are not eligible for returns. Please carefully verify your information before placing an order:

  • Used or washed products;
  • Customized or custom-made products;
  • Products damaged or missing original packaging and accessories due to personal handling.

6. Exchange instructions

  • We currently support exchanges for the same product (e.g., changing size or color).
  • The exchange process is the same as the return process. Please get in touch with customer service first to confirm availability.
  • If the exchange request cannot be fulfilled, a refund will be issued according to our return policy.

7. Refund method and time

  • The refund will be returned to your original payment account (PayPal or bank card).
  • The refund will generally arrive within 3–7 business days, depending on your bank's processing efficiency.
  • If it has not arrived after 10 business days, please get in touch with us immediately.

8. Frequently asked questions (FAQs)

1. How will I know if my return request has been approved?

After submitting your request, we will notify you by phone or email within 1–2 business days.

2. What if the courier fails to deliver my package because I'm not home?

Please get in touch with the carrier as soon as possible to arrange for re-delivery. If the package is returned due to a lack of receipt, we can assist with re-delivery, but you will bear the cost of the second shipment.

3. Can I change the return address?
Customer Service will provide the return address. Please do not change it without authorization, as this may result in the package being lost.

4. What if the item I received is damaged?
Please take a photo and contact Customer Service immediately. We will assist and cover the return shipping costs.

9. Our commitment

  • We take every return request seriously.
  • We value every feedback and are constantly optimizing our processes.
  • No matter where you are, we want you to feel the care and responsibility of Fengshengnongye.